TERMS AND CONDITIONS OF SALE

These terms may have changed since you last reviewed them

This version of Terms and Conditions of Sale was last updated on 29 August 2024.

Where to find information about us and our products

You can find everything you need to know about us, MOI SKIN CARE LTD., and our products on our website, before you order. We also confirm the key information to you in writing before or after you order, either by email, in your online account.

These terms and conditions apply only to private customers (consumers)

If you are a business customer, you have to contact us at info@mo1global.com
for a specific B2B contract.

When you buy from us you are agreeing that:

  1. We only accept orders when we've checked them.
  2. Sometimes we reject orders.
  3. Price and payment.
  4. Delivery.
  5. We pass on increases in VAT.
  6. We're not responsible for delays outside our control.
  7. Products can vary slightly from their pictures.
  8. You're responsible for making sure your measurements are accurate.
  9. If you are a consumer and you bought online you have a legal right to change
    your mind plus extra rights under our refunds & returns policy.
  10. You can end an on-going contract (find out how).
  11. You have rights if there is something wrong with your product.
  12. We can change products and these terms.
  13. We can suspend supply (and you have rights if we do).
  14. We can withdraw products.
  15. We can end our contract with you.
  16. We don't compensate you for all losses caused by us or our products.
  17. We use your personal data as set out in our Privacy Notice.
  18. You have several options for resolving disputes with us.
  19. Other important terms apply to our contract.

We only accept orders when we've checked them

We contact you to confirm we've received and accepted your order and confirm dispatch to you.

Sometimes we reject orders

Sometimes we reject orders, for example, because a product is unexpectedly out of stock, because you are located outside the UK, as stated on our website or because the product was mispriced by us. When this happens, we let you know as soon as possible and refund any sums you have paid.

Price and payment

All prices shown are inclusive of VAT (only where applicable ‐ see below) at the current rates and are correct at the time of entering the information onto the system. We reserve the right, however, to change prices at any time without
notice to you.
If your delivery address is within the United Kingdom, no additional taxes will be
charged to you Payment can be made by any major credit or debit card or via your PayPal
account. Payment will be debited and cleared from your account before the dispatch of your good or provision of the service to you. If payment is to be made via a credit card a pre‐auth value of £0.01 will be held against the card until the card issuer validates the payment. In the unlikely event that the price shown on the checkout page is wrong, and we discover this before accepting your order, we are not required to sell the goods to you at the price shown. We always try and ensure that the prices of goods shown on our Website are accurate, but occasionally genuine errors may occur. If we discover an error in the price of the goods that you have ordered, we will let you know as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If you cancel your order and you have already paid for the goods, then you will receive a full refund.

You confirm that the credit, debit card or PayPal account that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us we will not be liable to you for any delay or non‐delivery.
If your credit or debit card payment is not processed successfully for any reason, we reserve the right to reattempt to process payment within 48 hours. In the event that the payment is still unsuccessful, we will give you at least 48 hours’ notice in advance of any further reattempt to process payment by sending an email to the email address you have provided to us. If you do not want us to reattempt to process payment, you must cancel your order in advance.
You may only use one discount code with each order. We reserve the right to reject or cancel any orders where you add more than one discount code to the basket.
We allow you to use discount codes strictly on the terms and conditions upon which they were issued which, amongst other things, may include terms relating to your eligibility to use them and a maximum order value.
Please familiarise yourself with these terms and conditions before you place an order as we reserve the right to reject or cancel any orders which do not comply with these terms even if your credit or debit card has been charged. If there is any inconsistency between the terms and conditions upon which the discount codes were issued and these terms and conditions, the discount code terms and conditions prevail. A copy of the discount code terms and conditions can be obtained by mailing our customer service representatives at:
Email: info@mo1global.com

Delivery

We are currently only able to deliver orders to the UK mainland, i.e. England, N. Ireland, Wales & Scotland, excluding the Highlands & all other UK Territory Islands.
We partner with a logistics company and a variety of shipping contractors (such as post office, evri, dpd, ups, dhl) to deliver you the products you purchase.
We aim to deliver all confirmed orders within 3 to 5 working days (weekends excluded), unless we specifically indicate otherwise (which we reserve the right to at our discretion).

We pass on increases in VAT

If the rate of VAT changes between your order date and the date we supply the product, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.

We're not responsible for delays outside our control

If our supply of your product is delayed by an event outside our control, including but not limited to force majeure, acts of god or similar events, we contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won't compensate you for the delay, but if the delay is likely to be substantial you can contact our Customer Service Team:
info@mo1global.com to end the contract and receive a refund for any products you have paid for in advance, but not received.

Products can vary slightly from their pictures

A product's true colour may not exactly match that shown on your device or its packaging may be slightly different.

As you are a consumer and you bought online, you have a legal right to change your mind plus extra rights under our refunds & returns policy

Your legal right to change your mind. For most of our products bought online, you have a legal right to change your mind about your purchase and receive a refund of what you paid for it, including the delivery costs. This is subject to some conditions, as set out below.

This does not affect your legal rights if there is something wrong with your product (for more on those rights see You have rights if there is something wrong with your product).

Your legal rights

  • 14 days to change your mind, online sales only.
  • You pay costs of return

When you can't change your mind. You can't change your mind about an order for:

  • digital products, after you have started to download or stream these;
  • services, once these have been completed;
  • products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;
  • sealed audio or sealed video recordings or sealed computer software, once these products are unsealed after you receive them;
  • goods that are made to your specifications or are clearly personalised; and
  • goods which become mixed inseparably with other items after their delivery.

The deadline for changing your mind.

If you change your mind about a product you must let us know no later than 14 days after:

  • the day we deliver your product. If the goods are for regular delivery (for example, a subscription), you can only change your mind after the first
    delivery. If the goods are split into several deliveries over different days, the period runs from the day after the last delivery.

How to let us know. To let us know you want to change your mind, contact our Customer Service Team at info@mo1global.com.

You have to return the product at your own cost. You have to return the product (and any free gifts provided with it) to us within 14 days of your telling us you have changed your mind. Returns are at your own cost, unless we specifically agree to free returns as part of our refunds & returns policy. You can:

  • send the product back to us, using an established delivery service. You should keep a receipt or other evidence from the delivery service that proves you have sent the product and when you sent it. If you don’t do this and we don’t receive the goods at all or within a reasonable time we won't refund you the price. For help with returns, including creating return labels, contact our Customer Service Team: info@mo1global.com.

We only refund standard delivery costs. We don't refund any extras you have paid for express delivery or delivery at a particular time.

We reduce your refund if you have used or damaged a product. If you handle the product in a way which would not be acceptable in-store, we reduce your refund, to compensate us for its reduced value. For example, we reduce your refund if the product's condition is not "as new", price tags have been removed, the product-branded packaging is damaged or accessories are missing. In some cases, because of the way you have treated the product, no refund may be due.

When and how we refund you. As your product is goods that you're sending back to us, we refund you within 14 days of receiving them back from you. We refund you by the method you used for payment. We don't charge a fee for the refund.

You have rights if there is something wrong with your product

Return the product to us. If you think there is something wrong with your product, you must contact our Customer Service Team: info@mo1global.com.

Your rights and remedies if you are a consumer. We honour our legal duty to provide you with products that are as described to you on our website and that meet all the requirements imposed by law. Your legal rights are summarised below. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.citizensadvice.org.uk. Remember too that You have several options for resolving disputes with us.

Summary of your key legal rights
If your product is goods, for example a cream, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:
· Up to 30 days: if your goods are faulty, then you can get a refund.
· Up to six months: if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases.
· Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.

We can change products and these terms

Changes we can always make. We can always change a product:

  • to reflect changes in relevant laws and regulatory requirements;
  • to make minor technical adjustments and improvements, for example to address a security threat. These are changes that don't affect your use of our products; and

We can suspend supply (and you have rights if we do)

We do this to:

  • deal with technical problems or make minor technical changes;
  • update the product to reflect changes in relevant laws and regulatory requirements; or
  • make changes to the product (see We can change products and these terms).

We let you know, may adjust the price and may allow you to terminate. We contact you in advance to tell you we're suspending supply, unless the problem is urgent or an emergency. If we suspend the product we adjust the price so you don't pay for it while its suspended. If we suspend supply, or tell you we're going to suspend supply, for more than one month you can contact our Customer
Service Team: info@mo1global.com to end the contract and we'll refund any sums you've paid in advance for products you won't receive.

We can withdraw products
We can stop providing a product, such as a subscription for goods. We let you know at least 14 days in advance and we refund any sums you've paid in advance for products which won't be provided.

We can end our contract with you
We can end our contract with you for a product and claim any compensation due to us (including enforcement costs) if:

  • you don't make any payment to us when it's due and you still don't make payment within 3 days of our reminding you that payment is due;
  • you don't, within a reasonable time of us asking for it, provide us with information, cooperation or access that we need to provide the product, for example delivery address and information;
  • you don't, within a reasonable time, either allow us to deliver the product to you or collect it from us. See the section if you are a consumer and you bought online, you have a legal right to change your mind plus extra rights under our refunds and returns policy; or

We don't compensate you for all losses caused by us or our products

Our liability to consumers. We're responsible for losses you suffer caused by us breaking this contract unless the loss is:

  • Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
  • Caused by a delaying event outside our control. As long as we have taken the steps set out in the section We're not responsible for delays outside our control.
  • Avoidable. Something you could have avoided by taking reasonable action.
    For example, damage to your own digital content or device, which was caused by digital content we supplied and which you could have avoided by following our advice to apply a free update or by correctly following the installation instructions or having the minimum system requirements advised
    by us.
  • A business loss.

Losses we never limit or exclude. Nothing in these terms shall limit or exclude our liability for:

  • death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable);
  • fraud or fraudulent misrepresentation;
  • breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; or
  • defective products under the Consumer Protection Act 1987; or
  • any matter in respect of which it would be unlawful for us to exclude or restrict liability.

No implied terms about goods. Except to the extent expressly stated in Your rights if you are a business, we exclude all terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982.

We use your personal data as set out in our Privacy Notice
How we use any personal data you give us is set out in our Privacy Notice: Privacy policy

You have several options for resolving disputes with us

Our complaints policy. Our Customer Service Team: info@mo1global.com will do their best to resolve any problems you have with us or our products.

Resolving disputes without going to court (consumers only). Alternative dispute resolution is an optional process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court.

You can go to court. These terms are governed by English law. As you are a consumer, wherever you live, you can bring claims against us in the English courts and if you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. As you are a consumer we can claim against you in the courts of the country you live in.

Other important terms apply to our contract

We can transfer our contract with you, so that a different organisation is responsible for supplying your product. We'll tell you in writing if this happens and if you are a consumer we'll ensure that the transfer won't affect your rights under the contract.

You can only transfer your contract with us to someone else if we agree to this.

Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.

If a court invalidates some of this contract, the rest of it will still apply. If a
court or other authority decides that some of these terms are unlawful, the rest will continue to apply.

Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we can't do it later.